Shipping & Delivery Policy
Last Updated: 1st April 2025
Welcome to Glyph! We appreciate your trust in us for your customized gifting needs. Please read our Shipping & Delivery Policy carefully to understand how we process and deliver your orders.
1. Order Processing & Dispatch
All orders placed on our website https://thegoldenglyph.com/ or through our Android app will be processed within 1 to 2 business days from the date of order placement.
As we specialize in customized products, the production time may vary based on the complexity of the design and order volume.
2. Shipping & Estimated Delivery
We ship our products using trusted third-party courier services.
Estimated delivery time is 5 to 7 days from the date of dispatch, depending on the customer’s location.
Delivery times may vary due to unforeseen circumstances such as weather conditions, national or statewide lockdowns, festivals, government holidays, or other logistical challenges.
Customers will receive a tracking number once the order has been dispatched.
3. Shipping Charges
Shipping charges, if applicable, will be mentioned during the checkout process before payment is completed.
Any additional charges such as customs duties (for international shipping, if applicable) shall be borne by the customer.
4. Non-Refundable & Replacement Policy
As we primarily offer customized products, refunds are not applicable unless:
The product is received in a damaged condition.
The product is defective or does not match the customization requested.
Customers must report any damage or defect within 48 hours of receiving the product by contacting us at glyphgolden@gmail.com or via WhatsApp at +918123387385.
We may require photo/video evidence of the damage/defect before processing a replacement.
5. Delays & Unforeseen Circumstances
We strive to deliver all products on time. However, delays may occur due to factors beyond our control, such as:
Adverse weather conditions
Logistics issues with third-party delivery partners
National or regional lockdowns
Public holidays and festivals
In such cases, we appreciate your patience and will do our best to keep you informed.
6. Account & Order Tracking
Users can create an account on our website and mobile app to place and track orders.
Tracking details will be shared via email/SMS once the order has been shipped.
For any shipping-related queries, please contact us at glyphgolden@gmail.com or WhatsApp: +918123387385.
Thank you for choosing Glyph for your personalized gifting needs!